Last updated (Oct. 22, 2023)

How to cancel a Mack's Factory pre-order:

If you've paid for pre-ordered item in our store but have changed your mind about the purchase, you can request a refund. Refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 10 days of purchase, and the content has not shipped.

You will receive a refund to the original payment method where possible.

To cancel your pre-order, please contact us.

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Mack's Factory